Terms of Service

Last Updated: August 20, 2026

Welcome to THE SKIN SOAP CO. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us. By visiting our website, placing an order, or purchasing our products, you agree to these Terms.

1. Our Products

THE SKIN SOAP CO. offers handmade personal care, skincare, soap, bath, body, hair care, candle, and related products.

Because many of our products are handmade in small batches, slight variations in color, shape, size, texture, scent, or appearance may occur. These natural variations are part of the handmade nature of our products and are not considered defects.

Product photographs are provided as accurately as possible, but actual colors and appearance may vary depending on lighting, production batch, ingredients, and your device or screen settings.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, ingredient information, pricing, and photographs. However, we do not guarantee that all website information will always be completely error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information or pricing at any time.

3. Allergies and Skin Sensitivities

Our products may contain plant oils, butters, essential oils, botanicals, herbs, clays, milk products, nuts or nut-derived ingredients, and other natural ingredients.

Please review the full ingredient list before using a product, especially if you have known allergies, sensitivities, or skin conditions.

We recommend performing a small patch test before using a new skincare or personal care product. Discontinue use if irritation or an adverse reaction occurs.

Individual results may vary.

4. Medical Disclaimer

Information provided on our website, product packaging, social media accounts, videos, blogs, or other materials is provided for general informational and educational purposes only.

Our products and content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice, diagnosis, or treatment.

If you have a medical condition, severe skin condition, allergies, are pregnant or nursing, or have concerns regarding the suitability of an ingredient, please consult an appropriate healthcare professional before use.

5. Orders

We reserve the right to accept, refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Incorrect pricing or product information

• Suspected fraud or unauthorized transactions

• Product availability

• Shipping restrictions

• Orders placed for unauthorized resale

• Website or payment processing errors

If we cancel an order after payment has been collected, we will provide an appropriate refund for the canceled portion.

6. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

Applicable sales taxes and shipping charges will be calculated and displayed when appropriate during checkout.

Payment must be successfully authorized before an order can be processed.

7. Handmade and Custom Products

Many of our products are individually handmade. Minor differences between products or batches are normal.

For customized or made-to-order products, customers are responsible for reviewing and approving all submitted information, including names, wording, colors, scents, quantities, and other customization details.

Once production of a custom order has begun, the order generally cannot be changed or canceled.

8. Returns and Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on handmade personal care, skincare, soap, bath, body, or hair care products.

This policy helps protect the health and safety of all our customers because we cannot resell personal care products once they have left our possession.

Please carefully review product descriptions, ingredients, sizes, scents, and other product details before placing your order.

This policy does not limit any rights you may have under applicable law regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy.

9. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery.

Please provide your order number, a description of the issue, and photographs of the product and packaging when applicable.

After reviewing the issue, we may provide an appropriate resolution, such as a replacement, store credit, or refund, depending on the circumstances and applicable law.

10. Shipping and Delivery

Shipping and delivery estimates are estimates only and are not guaranteed unless specifically stated otherwise.

We are not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect addresses provided by customers, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be resent.

11. Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered production, been packaged, or shipped.

Custom and personalized orders may not be canceled once production has begun.

12. Intellectual Property

Unless otherwise stated, all content appearing on our website—including our business name, branding, logos, product photographs, graphics, product descriptions, videos, recipes, designs, and written content—is owned by or licensed to THE SKIN SOAP CO.

You may not reproduce, distribute, sell, modify, publish, or commercially use our content without prior written permission.

13. Acceptable Website Use

You agree not to use our website:

• For unlawful or fraudulent purposes

• To interfere with the operation or security of the website

• To transmit viruses, malicious code, or other harmful material

• To collect information about other users without authorization

• To violate intellectual property or other legal rights

We reserve the right to restrict access to our services when reasonably necessary to protect our business, customers, or website.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping carriers, social media platforms, and other websites.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

15. Limitation of Liability

To the fullest extent permitted by applicable law, THE SKIN SOAP CO. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless THE SKIN SOAP CO. and its owners, employees, representatives, and affiliates from claims, losses, liabilities, or expenses arising from your unlawful misuse of our website or violation of these Terms.

17. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, or legal requirements.

The current version will be posted on our website with the applicable “Last Updated” date.

Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the laws applicable to THE SKIN SOAP CO.'s principal place of business, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

THE SKIN SOAP CO.
Email: sales@TheSkinSoap.com